Returning an Item
To start your return, just fill out the form below. Have your order number and email handy – you’ll find them in your confirmation email. More details are listed just below.
How to return your item
- Submit your return request within 14 days of delivery using the form below.
- Please ensure the item is unused, unassembled, and in its original packaging. This helps your furniture reach us safely and supports our sustainability promise.
- Add the return slip inside the box and clearly write your order number on the outside.
- Use the return address provided after your request is submitted.
- Once we’ve received your return, your refund or exchange will be processed within 5-10 business days, back to your original payment method.
Return fees for unwanted items
Returned items must be in perfect, unused, and fully resellable condition, including all original packaging, hardware, and accessories. If an item is returned with signs of use, damage, missing components, or otherwise not in a condition that allows us to resell it as new, a 20% restocking fee will be applied in accordance with our return policy.
Helpful return tips
- If you’re considering a return, feel free to reach out to our support team first — we’re always happy to guide you through your options.
- Hold onto all original packaging and labels until you’re certain the item is right for your home.
- Keep items unassembled if you’re unsure — this helps avoid extra costs and keeps the return process smooth.
- Returned items must be sent back using a carrier arranged by the customer, and collection fees may apply depending on the courier you choose.
- Repack your items securely, just as they arrived, to protect them during transit.
- Once your courier collects the parcel, make sure to request a receipt or tracking number so you can follow your return.
Damaged or faulty items
If something arrives damaged or develops a fault, simply log in to your Account Area and submit an Aftercare Request. We’ll take it from there.
Outside the 14-day return window
Please inspect your order upon arrival. We can’t offer refunds or replacements after 14 days unless the product is faulty or not as described.
Made-to-Order items
For made-to-order pieces, you have 14 days from the date of purchase to cancel.
After that, cancellation isn’t possible due to their custom nature.
This doesn’t affect your statutory rights.
Clearance products
Our Clearance includes items that may be ex-display, refurbished or last pieces of stock products — all in good, functional condition.
Because our clearance pieces are offered at exceptionally reduced prices and in limited quantities, we’re not able to accept returns on them — this helps us keep the collection accessible while ensuring nothing goes to waste.
Exchanges
We don’t currently offer direct exchanges. If you’d like a different item, size, or color, please return your original purchase for a refund and place a new order for the product you want. This ensures that you receive your new item as quickly as possible and that our stock is always up to date.
Your rights
Nothing in this policy affects your statutory legal rights.
